If you have questions about shipping, please email us at support@muddybites.com along with your order number.

Most orders are shipping out from our facility within 72 hours (*unless stated otherwise on our website pricing, order, & checkout pages as sometimes we have further delays but they WILL be listed if so*).

Once your order is shipped, you will receive a tracking number to the email you provided when checking out to track your order. We ship using USPS and UPS (only on larger orders). When shipped, your order typically arrives in 3-5 business days.

Refunds, order changes, or cancellations are NOT available once your order has been either:
1. Prepared to shipped (meaning your order has been bagged up & a shipping label has been purchased).
2. Already picked up, or delivered, by our USPS location.

This does include that we cannot update your shipping address once an order has been shipped.

If your order shows delivered by USPS via your tracking code, but you're unable to locate it within your mailbox, doors, etc. please email us at support@muddybites.com and we'll help you from there.

Failed delivery or lost packages within USPS can happen from time to time. So, our first step will be to verify some information with you and then we'll have you send us your address again for confirmation. If needed, we will then attempt to send you another shipment.

If our 2nd shipment attempt has failed, we are no longer responsible to cover shipping costs nor refund your order.

For more information about our Shipping Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@muddybites.com or by mail using the details provided below:

Muddy Bites
[Re: Privacy Compliance Officer]
Muddy Bites LLC, 2610 Northridge Parkway, Suite 107, Ames IA 50010, United States